CUNA Creating Member Loyalty™ Users' Summit

September 30, 2012 • 9:00 a.m.-5 p.m.

Cost: $495

Join us and discover how to maximize both your personal success and your credit union’s success in advancing sales and service with CUNA Creating Member Loyalty™.

Agenda topics include:

• Reaching the Summit - CML Best Practices
  • Learn from CML stars around the country about what they've been doing to reinforce the programs
  • Training strategies, In-branch activities, Reinforcement plans
• Climbing Gear - Success Measures: What's important and Why
  • Tying CML training to the goals and metrics of your credit union
  • A look into the Sales/Service Effectiveness Equation
• Prospecting for Gold – Open Forum
  • What's on your mind about training or implementing CML?
  • What's working well?
  • Where are your challenges?
• Breath of Fresh Air – CML Showcase
  • New services from CML
  • Program enhancements
  • A new look at 360 Reviews
  • Implementation and helping you get even better results
  • Big Science of CML
• Survival Tactics – Bridging Front Office to Back Office
  • Service strategies for a team environment
  • Communication strategies front office to back office

CUNA Creating Member Loyalty is designed to help credit unions serve members better and increase bottom-line sales. It initiates a change in both individual and organizational behavior throughout your credit union, helping you cultivate a sales culture that exceeds your members’ expectations.

This one-day pre-conference workshop will be held from 9:00 a.m. to 5:00 p.m. Lunch will be provided.

This session is complimentary for all those representing CUNA Creating Member Loyalty credit unions. Not sure if you're eligible? Call us at 800-356-9655, ext. 4072.