Exceed your members' service expectations.
Establishing, or advancing a sales and service culture, for most credit unions, is an exercise in changing the culture of the organization. It can be a complex and challenging endeavor that requires a planned and strategic approach for managing culture shift.
Using a change management model, we'll explore the importance of organizational alignment and dive deep into the three distinct phases that an organization goes through to achieve productive change and a successful sales and service culture:
- High Performing
In each phase, you will explore important steps credit unions can take to ensure sustainable results.
$1,295 ($1,495 after July 8, 2014)
Affiliation with CUNA/League required for attendance.
CPE Credits: Group-live credits for this program are being determined. No advance preparation or prerequisites are required. For more information regarding administrative policies, such as complaint and refund, please contact CUNA at 800-356-9655, ext. 4249. To view all programs that offer CPE credits, click here.