Exceed your members' service expectations
Establishing, or advancing a sales and service culture, for most credit unions, is an exercise in changing the culture of the organization. It can be a complex and challenging endeavor that requires a planned and strategic approach for managing culture shift.
Using a change management model, we'll explore the importance of organizational alignment and dive deep into the three distinct phases that an organization goes through to achieve productive change and a successful sales and service culture:
- High Performing
In each phase, you will explore important steps credit unions can take to ensure sustainable results.
September 8-10, 2014 • Nashville, TN
$1,295 ($1,495 after July 8, 2014)
Affiliation with CUNA/League required for attendance.
CPE Credits: You can earn 21 group-live credits for this program. No advance preparation or prerequisites are required. For more information regarding administrative policies, such as complaint and refund, please contact CUNA at 800-356-9655, ext. 4249. To view all programs that offer CPE credits, click here.