Experience the power of a high-octane service culture
Hear from the experts on the topics of employee training and designing your own service oriented culture while you stay at the luxurious Ritz-Carlton, Denver and experience exemplary service first-hand. You’ll have access to exclusive insights on improving the service culture at your credit union and leave with an action plan, as well as reliable self-evaluation techniques.
In the institute’s constructive and readily applicable sessions, you will:
- Examine the current state of service in America
- Break down the Ritz-Carlton’s legendary service process
- Design a world-class service culture to fit your credit union
- Develop skills to coach – not manage – your employees for service excellence
As a special bonus, you’ll have a rare opportunity to hear from the hotel’s staff of service elites about what it really takes to set your business apart and become a world-class leader in the service industry.
Affiliation with CUNA/League required for attendance.
CPE Credits: You can earn 20 group-live credits for this program. No advance preparation or prerequisites are required. For more information regarding administrative policies, such as complaint and refund, please contact CUNA at 800-356-9655, ext. 4249. To view all programs that offer CPE credits, click here.